Key indicators, value chain and internal integration dominate sessions at the International Innovation Summit, Nov. 12-13 in Manila.
As part of the International Innovation Summit (IIS), which brought global speakers to the country to address the economically critical offshoring/shared services industry, the Global In-House Center Council Philippines (GICC) provided targeted learning and recruitment opportunities for its more than 70 member companies.
The organization held three specific events on Monday, Nov. 12, each with a compact format of content/statistics, followed by reactions from global leaders of member companies who combine both global and Philippine experience.
First up was the CEO Lunch/ Roundtable, begun with a big-picture economic keynote by David Leechiu, whose work with a leading property firm has made him a much-quoted forecaster on the industry's short- and medium-term prospects. On hand for government perspective were Undersecretaries Monchito Ibrahim (Information & Communication Technology) and Nora Terrado (Trade & Industry), both well qualified to comment as former members of the BPO industry. Commenting on behalf of allied industries was Michael Frausing of Globe Telecom.
This was followed by the first breakout session, focused on "Moving Up the Value Chain." Speaker Hiren Chheda, of top consultancy McKinsey, presented trends emerging as the proven GIC model matures, estimating that potentially 25% of the current workforce could be unable to re-skill for higher value services. Two industry pioneers, James Becker of Optum and Gregg Morton of Citi, contributed insights and invaluable experience in setting up GICs and constantly evolving them.
Even the most forward-looking organizations, however, can be challenged to genuinely, effectively integrate parent companies and GICs. In session two, Karthik H, of GIC experts the Everest Group, discussed examples of innovation as an opportunity for GICs and parent companies to evolve new ways of working with one another. On the panel, Valarie Sheppard of P&G and Matt Brady of BHP shared their respective GICs' integration efforts, including both false starts and well-rewarded risks.
Audience feedback for the three sessions was highly positive, with members appreciating the targeted format and opportunities to engage with expert speakers.
The day was a fitting conclusion to GICC's participation in the Summit. The trade organization also took part in "It Starts Here," an IIS-affiliated Industry Awareness Fair held a week before. Thousands of students from nearby schools visited the organization's booth, tried out its VR game and listened to presentations from representatives of GICC member companies.
The council thanks all the member companies and current and former members of the Board of Trustees for their active participation at IIS. To learn more about membership requirements and privileges, contact firstname.lastname@example.org.