Industry News

August 01, 2019

In his keynote following the signing ceremony, Trade Secretary and BOI Chairman Ramon Lopez said, “Kyushu’s focus on seeking new trading partners for their region, is a perfect fit for the Philippines’ goal in creating new trade arrangements with non-traditional partners. 

Sec. Lopez elaborated that there are many areas that the Philippines and KEI can collaborate with, due to natural synergies. He identified 12 priority sectors: including the Information Technology and Business Process Management (IT-BPM) sector.

July 25, 2019

MANILA, Philippines, July 26, 2019 /PRNewswire/ -- A decade of footprints, the Philippines Shared Services and BPO Week will be returning on the 13th - 16th August at the New World Makati Hotel, Manila. This year's theme "An Industry on the Cusp of Change - Challenges facing the BPO and Shared Services Sector" will enable attendees to tackle local challenges surrounding Innovation & Technology, Talent - Cost & Value Drivers, Change Management and Continuity of Services.

July 24, 2019

MANILA — The Philippines is steadily becoming more innovative as it faces the onslaught of domestic and global headwinds.

In the latest Global Innovation Index (GII) report, the Philippines rose to number 54 in ranking, up nineteen notches from its previous ranking of 73 in 2018 and 2017.

November 18, 2018

GICC sessions bring industry experts, high-level insight to IT-BPM industry summit

Key indicators, value chain and internal integration dominate sessions at the International Innovation Summit, Nov. 12-13 in Manila.

As part of the International Innovation Summit (IIS), which brought global speakers to the country to address the economically critical offshoring/shared services industry, the Global In-House Center Council Philippines (GICC) provided targeted learning and recruitment opportunities for its more than 70 member companies.

The organization held three specific events on Monday, Nov. 12, each with a compact format of content/statistics, followed by reactions from global leaders of member companies who combine both global and Philippine experience.


First up was the CEO Lunch/ Roundtable, begun with a big-picture economic keynote by David Leechiu, whose work with a leading property firm has made him a much-quoted forecaster on the industry's short- and medium-term prospects. On hand for government perspective were Undersecretaries Monchito Ibrahim (Information & Communication Technology) and Nora Terrado (Trade & Industry), both well qualified to comment as former members of the BPO industry. Commenting on behalf of allied industries was Michael Frausing of Globe Telecom. 

This was followed by the first breakout session, focused on "Moving Up the Value Chain." Speaker Hiren Chheda, of top consultancy McKinsey, presented trends emerging as the proven GIC model matures, estimating that potentially 25% of the current workforce could be unable to re-skill for higher value services. Two industry pioneers, James Becker of Optum and Gregg Morton of Citi, contributed insights and invaluable experience in setting up GICs and constantly evolving them.

Even the most forward-looking organizations, however, can be challenged to genuinely, effectively integrate parent companies and GICs. In session two, Karthik H, of GIC experts the Everest Group, discussed examples of innovation as an opportunity for GICs and parent companies to evolve new ways of working with one another. On the panel, Valarie Sheppard of P&G and Matt Brady of BHP shared their respective GICs' integration efforts, including both false starts and well-rewarded risks. 

Audience feedback for the three sessions was highly positive, with members appreciating the targeted format and opportunities to engage with expert speakers. 

The day was a fitting conclusion to GICC's participation in the Summit. The trade organization also took part in "It Starts Here," an IIS-affiliated Industry Awareness Fair held a week before. Thousands of students from nearby schools visited the organization's booth, tried out its VR game and listened to presentations from representatives of GICC member companies.


The council thanks all the member companies and current and former members of the Board of Trustees for their active participation at IIS. To learn more about membership requirements and privileges, contact

September 16, 2018

MapMark&Move professional education for GICC members

Nearly 70 professionals from the country’s flourishing knowledge services industry got an interactive look at the latest quality measurement concepts at “MapMark&Move”, a half-day professional education project organized by the Global In-House Center Council of the Philippines (GICC).

“Continuous Improvement Maturity Models, Design Thinking and Digitization (Robotics Process Automation)  are the most current iterations of quality management,” according to Natalie Diane Lim-Ang, a Finance Senior Group Manager at Procter & Gamble Regional Operations Headquarters in Manila, P&G's Global Financial Shared Services Leader and one of the seminar’s organizers. “Using these tools to benchmark our organizations and apply the common practices based on our Company's Continuous Improvement journey can make us more effective, more strategic contributors to global operations.”

Ms. Lim-Ang was among expert speakers from GICC member companies such as Chevron, Johnson & Johnson, Ingram Micro, Henkel and Ernst & Young. Speakers addressed design thinking, robotics to eliminate keystrokes and created break-outs by maturity roadmap of the companies to help members apply the common practices and tools to their specific company settings. We also had distinguished speakers from IBPAP (Rommel Ignacio) and from IBM Philippines, who shared their experiences in Design Thinking and Robotics digitization. 

“GICC was founded to share best practices and knowledge,” says Pat Remulla, a GICC board member and Procter & Gamble Associate Director. “We’re building an industry, and sharing knowledge with operations of all sizes keeps the industry and our country globally competitive.”

Organized by GICC’s subcommittee on Quality & Continuous Improvement, “MapMark&Move” gathered representatives from the GICC membership: more than 60 global companies, including many in the Fortune 500, whose Philippine offices support global operations by providing increasingly sophisticated knowledge services.

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