SSON Insights: Our priority is people

August 14, 2017

Earlier in August, we attended the 8th Annual SSON Shared Services and BPO Week. How gratifying to see GICC members there. Thank you for attending and representing the organization.


It was an honor for me to join IBPAP President and CEO Rey Untal at the opening panel to share my thoughts on our industry roadmap. I also picked up so many insights from the other speakers and attendees.


  • We are all at different stages of development but share a common goal — that of providing value to all stakeholders.

  • While RPA and AI are important, our foremost priority is our people and talent development.

  •  We are committed to seeing the Philippines grow as a GIC, SSC, GBS location

  • Working together on our shared concerns and networking to help our community is vital and valued.


I hope you found those two days just as enriching as I did.


And speaking of annual gatherings, I hope you haven’t forgotten about our 2017 General Assembly on Wednesday, August 16, 5:00 PM at the New World Makati Hotel. I look forward to catching up with everyone! 








Karen Batungbacal

GICC Chair | IBPAP Board of Trustee


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