Highlights from the August 16 General Membership Meeting

August 30, 2017

Thank you to all who came to our General Membership Meeting on August 16th, graciously hosted by Shell. Photos and video highlights from the meeting are now available on our website for viewing. Aside from updates from the committees and members Ernst & Young and Shell (the meeting’s sponsor), we also got a wake-up call on industry competitiveness from Rey Untal, formerly of Accenture and now head of IBPAP.

Business competitiveness is GICC’s top priority as an organization. For months now, we have been meeting with policymakers one-on-one to make our business case. But each of us must act as individual companies: to educate our workforce on the issue and motivate them to raise it with friends, family and leaders. BPOs employ millions of articulate, committed, socially networked Filipinos. Together, we must remind this avowedly populist government that competitiveness is in fact a populist issue — of urgent and personal concern to anyone whose livelihood depends, directly or not, on a BPO job.

The meeting was also a rare chance for us to welcome new members Cimpress Philippines Inc. and AIG Shared Services; for potential members to experience GICC and its benefits; and to catch up in person, offline.

We bid a personal goodbye to former GICC chair Kee Teek Hong, who returns to his native Singapore. I still remember the first time I joined the informal breakfasts that eventually became today’s GICC. Having worked on three continents, Kee believed in Manila’s potential — more so than many of our countrymen — and seeing that helped convince others to stick with it and work out the growing pains. We will miss Kee, but I’m glad he was here to see the breakfast club grow to 54 members, staff, an office and a website.


Meanwhile, we’re gradually updating this site over the coming months — do keep checking back and let us know what you think, what you want to see and if you’d like to contribute. We hope to hear from you!






Karen Batungbacal

GICC Chair | IBPAP Board of Trustee

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