We help set, develop and share best practices, serve as a forum for a maturing industry, and collaborate to maintain, grow and validate the Philippines’ edge in high-value work in the global business services sector. For prospective locators, we are proof that the country can support a plethora of service offerings and sustain quality across multiple verticals.

What began as a casual breakfast meeting has grown into a formal trade group, just as shared services/in-house center operations has grown into its own flourishing category. In 2016, we became a partner association of the IT-Business Processing Association of the Philippines (IBPAP), adding our voice to the industry’s advocacy on issues such as talent sustainability, workplace welfare and business incentives.

“It’s only by collaboration that we can purposefully build our industry, and grow the shared services market to its full potential.”

GICC Board

Our most trusted professionals
Paolo la'O

Board Chair

Reggie Pulumbarit

Board of Trustee

Patricia Remulla


Emmarie Castaneda

Board of Trustee

Natalie Diane Lim
Fen Magdalera

Board of Trustee

Mike Ramolete
Roscoe Pineda

Board of Trustee

George Rizal

Board of Trustee

Karen Batungbacal

Senior Adviser 
Board of Trustees, IBPAP

Elaine Kunkle

Senior Adviser
Board of Trustees, IBPAP

Noel Paraso

Senior Adviser

Atty Kenneth Chua

Corporate Secretary

Legal Advisor

Member Firms

Be part of the future.

Our members include the Philippines’ leading shared services centers, across a range of services from finance to IT to healthcare to legal support.